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Frequently Asked Questions
- Can I book my flight directly through Hamburg Airport's Internet site?
- Which counter do I go to before departure?
- Can I spend the night at the airport if my flight leaves very early the next morning?
- Where can I leave my luggage?
- Can I check in the night before?
- Can I leave a message at the Airport?
- What objects am I not allowed to take on board, and what special regulations have to be observed?
- Why does Hamburg Airport charge a security fee?
- Can I book my flight directly through Hamburg Airport's Internet site?
Yes, on our website you can also book your flight online. Under Book & Fly you can use the page Book online to book both scheduled and charter flights. Please note that this service is available in German only.
- Which counter do I go to before departure?
Please go to the counter of the airline shown on your ticket. Here you will find a list of codes, the airlines they refer to and their check-in terminals.
- Can I spend the night at the airport if my flight leaves very early the next morning?
Yes, of course, provided you have a valid ticket.
- Where can I leave my luggage?
You will find our left luggage service in Terminal 2 at departure level.
It is open daily from 04:30 a.m. to 11:00 p.m. and can be contacted at
+49 (40) 50 75-2923. See also the page Luggage service. - Can I check in the night before?
Yes, most major airlines will allow you to check in and will accept your luggage the evening before your departure. This service is free. For further details, please go to the section Early Check-In of this Website.
- Can I leave a message at the Airport?
Yes, our Airport Office is open daily from 06:00 a.m. to 11:00 p.m. The Airport Office is located in the Airport Plaza at arrival level. Messages can be left by telephone, fax or mail. For further information go to the page Airport Office.
- What objects am I not allowed to take on board, and what special regulations have to be observed?
Please read the details on the inside of your ticket. Your airline will also provide any information you need.
See also Cabin Baggage Regulations - Why does Hamburg Airport charge a security fee?
The security fee is charged by the government. The airport passes this fee on in total to the state; Hamburg AIrport does not benefit from these charges.